Terms of Service
Artgraph Terms of Service
This English version is provided for convenience. If there is any inconsistency between the English and Korean versions, the Korean version will prevail.
Article 1. Purpose
These Terms of Service (the “Terms”) are intended to set forth the rights, obligations, responsibilities, and other necessary matters between Artgraph (the “Company”) and users of the Service (the “Members”) in connection with the use of the mobile game services and related services provided by the Company (collectively, the “Service”).
Article 2. Definitions
1. The terms used in these Terms are defined as follows:
- “Member” means a person who agrees to these Terms and uses the Service.
- “Content” means all paid or free digital content provided by the Company through the Service, including games, items, and in-game currency.
- “Account” means a combination of letters, numbers, or special characters selected by the Member and assigned by the Company for identification of the Member and use of the Service.
2. Unless otherwise defined in this Article, terms used in these Terms shall have the meanings prescribed by applicable laws and regulations and customary commercial practices.
Article 3. Effect and Amendment of the Terms
1. The Company shall post these Terms within the Service or on a linked screen so that Members can easily review them.
2. If the Company amends these Terms, it shall specify the effective date and details of the amendment and provide notice within the Service at least seven days before the effective date. However, if an amendment is unfavorable to Members, notice shall be provided at least 30 days in advance.
3. If a Member does not agree to amended Terms, the Member may discontinue use of the Service and terminate the membership. Where the Company provides notice pursuant to Paragraph 2 and the Member does not express an intention to reject the amended Terms within the specified period, the Member shall be deemed to have agreed to the amended Terms.
Article 4. Formation of the Service Agreement
1. The Service agreement is formed when a person wishing to become a Member (the “Applicant”) agrees to these Terms, submits an application for membership, and the Company accepts the application.
2. In principle, the Company shall accept applications submitted by Applicants. However, the Company may reject an application or subsequently terminate the Service agreement if any of the following applies:
- false information is provided or information requested by the Company is omitted;
- the Applicant intends to use the Service for improper purposes, including the use of unauthorized or illegal programs; or
- the application otherwise violates applicable laws or is made for a purpose contrary to public order or generally accepted standards of conduct.
Article 5. Obligations of the Company
1. The Company shall not engage in conduct prohibited by applicable laws or these Terms or contrary to generally accepted standards of conduct, and shall use reasonable efforts to provide the Service continuously and reliably.
2. The Company shall endeavor to protect Members’ personal information, including credit information. The protection and use of personal information shall be governed by applicable laws and the Company’s Privacy Policy.
Article 6. Obligations of Members
1. Members shall not engage in any of the following conduct:
- providing false information when registering personal information;
- misappropriating another person’s information;
- impersonating the Company’s employees or operators, or misappropriating related information;
- exploiting bugs, hacking, or using or distributing unauthorized programs such as automated scripts or cheats;
- transferring, selling, or otherwise disposing of accounts, characters, items, in-game currency, or similar assets for consideration, or making them the subject of rights such as security interests or loans;
- interfering with another Member’s use of the game or engaging in abusive, defamatory, or other conduct that causes discomfort to other Members; or
- engaging in any other conduct that violates applicable laws or is contrary to generally accepted standards of conduct.
2. If a Member engages in any conduct specified in Paragraph 1, the Company may restrict the Member’s use of the Service or terminate the Service agreement.
Article 7. Provision and Suspension of the Service
1. In principle, the Company provides the Service 24 hours a day, 365 days a year, unless there is a special operational or technical reason that prevents it from doing so.
2. The Company may temporarily suspend the Service due to maintenance, replacement or malfunction of computers or other information and communications facilities, interruption of communications, or other reasonable operational reasons. In principle, the Company shall notify Members in advance, but may provide notice afterward where prior notice is not reasonably possible.
Article 7-2. Advertising and Rewarded Ads
1. The Service may display third-party advertisements. Rewarded ads are shown when a Member chooses to view them. The required action, available reward, and any limits on participation are displayed in the Service before the ad is shown.
2. Ads may be temporarily unavailable depending on ad inventory, the Member’s region or device, network conditions, or privacy choices. Choosing not to view a rewarded ad does not prevent ordinary use of the Service; rewards offered specifically for completing that ad require completion of the stated conditions.
3. The Company grants the promised reward to Members who complete the stated participation conditions. It checks those conditions and previously granted rewards to prevent duplicate grants. Merely opening or closing an ad does not complete the reward conditions. If a reward is missing after the conditions are completed, a Member may contact help@artgraph.kr for review.
4. Selecting an ad may open a website, app, or store operated by a third party. That provider’s terms and privacy policy apply to use of its service. The Company’s processing of personal information in connection with advertising is described in the Privacy Policy.
Article 8. Copyright in Content
1. Copyright and other intellectual property rights in Content created by the Company within the Service belong to the Company.
2. Members shall not reproduce, transmit, publish, distribute, broadcast, commercially exploit, or allow any third party to use information obtained through the Service without the Company’s prior approval.
3. Members do not acquire ownership rights in accounts, characters, items, in-game currency, or other game data obtained in connection with use of the Service, and only hold a right to use such data in accordance with these Terms.
Article 9. Restrictions on Use of the Service
If a Member engages in conduct specified in Article 6 (Obligations of Members) or otherwise breaches these Terms, the Company may progressively restrict the Member’s use of the Service through measures such as warnings, temporary suspension, or permanent suspension. Detailed standards for such restrictions shall be set forth in the applicable operational policy.
Article 10. Right of Withdrawal and Refunds
1. A Member may request withdrawal from a purchase (cancellation) for paid Content within seven days from the date of purchase.
2. However, the right of withdrawal may be restricted in any of the following cases:
- the item is used or applied immediately after purchase;
- a randomized item has been opened where opening constitutes use or determines the item’s utility; or
- the Content has been lost or damaged due to a cause attributable to the Member.
3. If a minor purchases paid Content without the consent of a legal representative, the minor or legal representative may cancel the purchase. However, cancellation may be restricted in cases such as where the minor used deception in connection with the purchase.
4. Other matters concerning refunds shall be governed by the policies of the applicable open-market provider, including the Google Play Store and Apple App Store.
Article 11. Damages
If the Company or a Member causes damage to the other party by violating these Terms, the breaching party shall be liable for such damage. However, this shall not apply where the party acted without intent or negligence.
Article 12. Disclaimer
1. The Company shall not be liable for failure to provide the Service due to natural disasters or other force majeure events of a similar nature.
2. The Company shall not be liable for disruptions in use of the Service caused by reasons attributable to a Member.
3. The Company shall not be liable for a Member’s loss of expected profits from use of the Service or for damage arising from materials or information obtained through the Service.
4. The Company has no obligation to intervene in disputes arising between Members or between a Member and a third party through the Service and shall not be liable for damages resulting from such disputes.
Article 13. Governing Law and Jurisdiction
1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
2. Any litigation arising from a dispute between the Company and a Member shall be brought before a court with jurisdiction under applicable laws.
Supplementary Provision
The effective date of this proposed revision will be specified in the notice provided under Article 3.